Send a message with the form below. Include your device model, OS version, and a short description of the issue. We typically reply within a few business days. If the form does not work, email support@gardenmosaic.app.
FAQ
I lost my progress after reinstalling
Progress is saved on your device only. Uninstalling or clearing app data removes it. Purchases can still be restored with Restore Purchases. If you need help, use the form above with your approximate last chapter and device.
How do I restore purchases?
Use the Restore Purchases control in the in-app shop or settings. Purchases are tied to your App Store or Google Play account. Contact us if Restore does not bring back Unlock Full Game or packs you already bought.
Can I unlock all levels?
Yes. Garden Mosaic includes a free opening set of levels. Purchasing Unlock Full Game opens the rest of the campaign included with your installed version. Use Restore Purchases if you already bought it on this Apple or Google account.
Achievements or leaderboards look wrong
Sign in to Game Center (iOS) or Play Games (Android), then reopen Garden Mosaic. Platform services own those scores; we can help verify the app is reporting correctly if something still looks off.